The European GNSS Agency (GSA) has launched the 2018 edition of its Galileo User Satisfaction Survey and its EGNOS User Satisfaction Survey. These surveys will provide a better understanding of the value of Galileo and EGNOS to end users and help ensure that future evolutions of the systems continue to meet users’ needs.
Users have always been at the heart of European GNSS (EGNSS - Galileo and EGNOS) service provision, and feedback from users on their experience of Galileo and EGNOS is invaluable in shaping these services, helping ensure that they continuously improve and better serve the EGNSS community.
Tailored by segment
The Galileo User Satisfaction Survey is tailored to fit different categories of users and market segments. Likewise, this year’s EGNOS survey is broken down per EGNOS market segment (Aviation, Maritime, Rail, Road, Agriculture, Surveying and Mapping and LBS). Please click on the relevant link to respond to the survey that corresponds to the market segment in which you are operating, the market segment that corresponds to your main area of activity, or the market segment that is the most important for your company or organisation, if you are active in multiple market segments.
Watch this: EGNOS is growing
The EGNOS survey covers all market segments and services, including the Open Service, the Safety of Life Service and the EGNOS Data Access Service (EDAS). It also assesses the ESSP’s management of EGNOS User Support Services.
Make your voice heard
If you are a Galileo or EGNOS user, we strongly encourage you to participate and let your voice be heard. The more users respond, the better the GSA, ESSP and the Galileo and EGNOS systems will be able to continue to meet your requirements. The surveys will only take about five minutes to complete, and your feedback will make a real difference to future EGNSS service provision.
And this: Who is using Galileo today?
The 2017 EGNOS User Satisfaction Survey showed a positive trend, with user satisfaction slightly increased compared with 2016. Based on the outcomes of the 2017 survey, for example, several improvements have been made to the EGNOS user support website, with newly available tools and features. The main outcomes and conclusions from the 2017 Galileo User Satisfaction Survey are already available, and can be downloaded here.