The European GNSS Agency (GSA) is launching the 2019 edition of its Galileo User Satisfaction Survey and its EGNOS User Satisfaction Survey. These surveys aim to gain a better understanding of the needs and requirements of Galileo and EGNOS end users and to ensure that these needs are taken into consideration in future evolutions of the programmes.
Users have always been at the heart of European GNSS (Galileo and EGNOS) service provision, and feedback from users on their experience of Galileo and EGNOS is invaluable in shaping these services, helping ensure that they continuously improve and better serve the user community.
Tailored by segment
The Galileo User Satisfaction Survey is tailored to fit different categories of users and market segments. Likewise, this year’s EGNOS survey is broken down per EGNOS market segment (Aviation, Maritime, Rail, Road, Agriculture, Surveying and Mapping and LBS). When responding to the survey, select the market segment in which you operate; the market segment that corresponds to your main area of activity; or the market segment that is the most important for your company or organisation, if you are active in multiple market segments.
The EGNOS survey covers all market segments and services, including the Open Service, the Safety of Life Service and the EGNOS Data Access Service (EDAS). It also assesses the EGNOS service provider’s management of EGNOS User Support Services.
If you are a Galileo or EGNOS user, we strongly encourage you to participate and let your voice be heard. The more users that respond, the better the GSA and the Galileo and EGNOS systems will be able to continue to meet your requirements. The surveys will only take about five minutes to complete, and your feedback will make a real difference to future EGNSS service provision.
Based on the 2018 Galileo User Satisfaction Results, we can see that user satisfaction was up compared with the previous year, with 90% of users satisfied with Galileo. In total, 98% of users would recommend Galileo to others. Based on feedback from the community, a number of actions were identified for implementation to strengthen Galileo’s market position.
These include spreading the message that Galileo is already available and performing well; putting additional communications and training efforts in place in the LBS community; and collecting all user related information on EGNSS in a single website, in order to provide users with an integrated interface to support them with application development.
The 2018 EGNOS User Satisfaction Survey also showed a positive trend, with a global user satisfaction score of 8.3 out of 10, up from 8.1 in 2017. User satisfaction was highest in the road segment, which scored 9.4 points. User satisfaction with the accuracy, availability, continuity and coverage of the EGNOS Safety of Life (SoL) and Open Service were all up compared to the previous year.
The main outcomes and conclusions from the 2018 EGNOS User Satisfaction Survey are available, and can be downloaded here.
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