Are you an EGNOS user? We want to hear from you!

This page has been archived and is provided for historical reference purposes only.
The content and links are no longer maintained and may now be outdated.

Published: 
06 December 2017
The GSA uses feedback from users to improve EGNOS service delivery. Deadline extended: December 15.

With the 2017 EGNOS User Satisfaction Survey, the European GNSS Agency (GSA) aims to gain a clearer picture of the requirements of EGNOS users so it can improve EGNOS service delivery.

The GSA, along with the European Satellite Services Provider (ESSP), has launched the 2017 edition of its EGNOS User Satisfaction Survey. In conducting this survey, the GSA and ESSP aim to gain a better understanding of EGNOS’ value to users, with a view to providing better customer service.

The survey will be open to EGNOS users until December 15 and only takes a few moments to complete.

You can access the survey here.

The survey covers all market segments and services, including the Open Service, the Safety of Life Service and the EGNOS Data Access Service (EDAS). It also assesses the ESSP’s management of EGNOS User Support Services. All EGNOS users are strongly encouraged to participate, regardless of the market segment in which they operate.

The 2016 EGNOS User Satisfaction Survey showed a positive trend, with user satisfaction increased substantially compared with 2015. These results will be presented in full at the EGNOS Workshop, which is to be held in Athens, Greece, on 3-4 October, 2017.

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

Updated: Dec 07, 2017