The European GNSS Agency (GSA) is committed to both meeting customer needs and enhancing customer satisfaction by continually improving its services and Quality Management System (QMS)1.
The GSA’s long-term objective is to establish a fully operational Galileo system and maintain a fully operational EGNOS system. This includes laying the foundation for a fully sustainable, secure and economically viable Galileo system and achieving the highest rate of return on Europe’s investment in its GNSS programmes in terms of creating user benefits, stimulating economic growth and ensuring competitiveness.
To help us achieve this objective, the GSA designed a QMS that clearly demonstrates our ability to:
- consistently provide services that meet stakeholder and regulatory requirements
- ensure customer satisfaction by overseeing the effective use and development of the Galileo and EGNOS systems
- prevent nonconformities by continually improving both systems
To further support work towards achieving this long-term objective, the GSA’s Annual Work Programme breaks it down into specific strategic objectives that address the Agency’s annual operational, support and management priorities. These objectives are in turn transformed into departmental objectives, which are cascaded down throughout the organisation. The Agency’s performance against these objectives is then reported in its Annual Activity Report.
Sitting at the heart of one of Europe’s most important and visible technological projects, the GSA must transform itself into a highly flexible, service-oriented organisation capable of:
- capturing the constant and demanding evolution of technology and end user requirements
- smoothly adapting itself to evolving operational commitments
- responding to variations in its role as demanded by level of importance to key stakeholders
To accomplish this transformation, the GSA continues to implement a proactive approach that re -shapes the way we work without compromising the quality of our work. The GSA is committed to complying with the requirements set forth by ISO 9001:2008 standard, in conjunction with the Internal Control Standards of the European Commission and in a manner that incorporates security and aviation safety as horizontal operating principles, all under the umbrella of the GSA Integrated Management System.
Extract from GSA Quality Policy (IMS Manual)
1 Quality Management System (QMS) is a set of coordinated activities to direct and control an organisation with the objective of continually improving the effectiveness and efficiency of its performance.