Following a successful audit this month, the European GNSS Agency (GSA) has been ISO 9001 certified for all its activities. ISO 9001 is an internationally recognised certification of an organisation’s quality management system standards.
“Our certification represents a significant collective effort across the GSA to establish an Integrated Management System (IMS) and to define specific quality processes,” says Carlo des Dorides, GSA Executive Director. “Our challenge is to maintain this momentum and deliver more effective and efficient services that better respond to the needs of the end users of EGNOS and Galileo.”
Work began nearly two years ago when the framework for the Integrated Management System was established and all processes documented. In addition, managers and staff underwent extensive training on formalising and properly documenting the processes used in their daily activities.
“This was a great team effort for the entire Agency to build our IMS and prepare for the audit,” says Fernando Navarro, the Agency’s Senior Project Manager in charge of the certification process. “At a time when the Agency is under significant pressure from increasing stakeholder requirements and significant expansion in staff numbers, we have collectively risen to this challenge.”
The GSA is one of three European Union agencies to be certified.
The certification lays a solid foundation for building towards additional certifications. The GSA will continue to develop its IMS and intends to apply the quality management approach to deliver continual improvement in both performance and services as it seeks to satisfy its customers and key stakeholders.
Carlo des Dorides, GSA Executive Director
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